Question 1

What is Voyola?

Accepted Answer

Voyola is a travel and services app designed to simplify the airport experience on a single digital platform. It brings together participating food and beverage locations, selected premium airport services, a payment experience and Voyola benefits in one place.

Question 2

Who can use Voyola?

Accepted Answer

Voyola is intended for travellers using a compatible mobile device or web browser in supported markets and service locations. Terms of use may vary for some services.

Question 3

Which airport can I use Voyola at?

Accepted Answer

The Voyola experience is being developed with a focus on the Istanbul Airport ecosystem. Current participating locations and services will be shown in the app.

Question 4

Which services can I access with Voyola?

Accepted Answer

The initial scope will include participating food and beverage locations and selected premium services such as Lounge, Fast Track and Buggy. The scope will expand over time.

Question 5

Can I pay with Voyola?

Accepted Answer

You can use the payment options offered through Voyola at supported locations and transaction types. Available methods are shown during the transaction.

Question 6

How do Voyola benefits work?

Accepted Answer

Voyola-only benefits may be offered on eligible campaigns and transactions. Campaign terms, earning and redemption details are shown on the relevant offer screen.

Question 7

Do I need an account to use the app?

Accepted Answer

You can browse Voyola without creating a new account; for features such as purchases, payments, personalisation or benefits you can easily continue from there.

Question 8

Why is location requested?

Accepted Answer

When you grant location permission, Voyola may use location data to show nearby services and relevant suggestions. Details are explained in the Privacy Policy.

Question 9

How is my personal data protected?

Accepted Answer

Voyola applies processes and technical/organisational controls in line with applicable legislation on the processing of personal data. Details are provided in the Privacy Notice and Privacy Policy.

Question 10

How can I get support if I have a problem?

Accepted Answer

You can create a support request from the Help/Support area in the app or through the current contact channels listed on the website.

Question 11

Can I add my flight to Voyola?

Accepted Answer

Where flight-linked personalisation is supported, the relevant options will be made available in the app.

Question 12

Can I cancel or refund a service?

Accepted Answer

Cancellation and refund conditions may vary by service and provider. Applicable terms are shown before purchase and in the relevant transaction details.

Question 13

What is Voyola Web?

Accepted Answer

Voyola Web is the browser-based application for supported Voyola transactions. Access it through the "Open Voyola Web" button in the top navigation.

Cancellation & Refund